ZPC strives for excellence. We have truly raised the bar in the casting/3D printing industry. Our Return Policy holds this standard true:
- Full credit will be given for any Proto/Cast for:
- A piece that has surface porosity. (ZPC cannot anticipate polished surface areas)
- An issue with order placement or timing (Reasonable production times apply) - Base metal credit will be given for:
- Any other reason (including poor quality with the wax given) - ZPC does not credit prototypes or molds
- All credits will be applied to customer accounts and will be deducted off future orders
- We do not accept returns with solder contamination
- We only credit the metal weight returned
- We reserve the right to refuse returns with Palladium alloys
- ALL jobs (items) with issues must be returned to ZPC within 10 business days to be eligible to receive a credit (no exceptions)
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