FAQ

Below are some answers to our most frequently asked questions:

ZPC ships with fedex only 

-Priority Overnight

-Standard Overnight

-2 day

 

*additional options include

-Hold at Fedex Location

-Signature Required 

-Saturday Dropoff

-Canada Shipping

 

 

If you need to change your shipping preference please let us know 1 day before your order ships. We will do our best to make last minute shipping changes but can not gurantee them as there are so many factors that can go wrong such as FedEx arriving early for pickup. 

Turnaround time includes these factors

-Services you need

-Larger quantity orders may take additional days to process

-Larger items may take additonal days to process

-If you request a rush service for $25 you save 1 business day

-Delays can happen if you need be contacted for cad revisions if we notice any design or casting tolerance issues

-Delays can happen if you need to be contacted to clerify your order details

** PLEASE CONTACT YOUR SALES REP FOR TURNAROUND TIMES**

 

The fastest way to check the status of your order is via  ZPC's portal. We also give status updates via phone and email. 

Yes we do. Rush Jobs are physically processed in the exact manner as Normal Jobs. This includes, but is not limited to, the same printers, investment and jewelers. Rush Jobs are placed to the front of the QC line, where they will be given priority in inspection. Rush Jobs will generally be invoiced and shipped one business day* ahead of Normal Jobs. Rush fee is $25 

Please allow up to 10 days for your return to be processed. To avoid additional delays, include the orginal invoice or ZPC's Job #. Your Credit memo will be emailed to you. 

We accept .3dm and .stl files only. We prefer to receive .3dm files as it is easier to work with when preparing the file for our printers. 

-If you are sending us a 3d file, you can upload an order through the portal in real time or send an email with instructions and the file to orders@zpcasting.com

-If you are sending us a wax/resin/mold to cast you can mail it to our adress

411 Waverley Oaks Road Suite 140

Waltham, MA 02452

You can cancel an order by emailing orders@zpcasting.com. You may be billed for performed services. In order save money please let us know as soon as possible.

We do not cast with customer metal. ZPC's metals are freshly made from raw metals to ensure consistancy and high quality.

If you have any preferences, we will be happy to add it to your account. We will do our best to accommodate your requests but the final decision will be determined by your design as it dictates which printer we will use.

Contact Richard at 617-391-0008 ext 304 or via Email at Salesmanager@zpcasting.com

After 3 months of no activity an account goes into dormancy status. Unfortunately, at this time we are unable to reactivate accounts due to an unprecedented continued workload, staffing variables, supply shortages/delays, uncontrollable variables created from covid. A healthy sustainable production line requires careful advance planning and most importantly it forces us to not overextend our employees there for causing a decrease in quality.

Please feel free to contact us.

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